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Insure.com surveyed further than 5,600 insurance customers national again asked them to rate their satisfaction keep from their insurance companies. Twenty large companies in four categories (auto, home, health and motion insurers) were rated, and the infancy three earned Insure.com's annual 'People's Choice Award.' (See the super colossal rankings below.)
Insurance companies were scored on 5 measurements:
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Customer service
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value over price paid
Percent who bag to renew
Percent who would recommend the company
(Life insurance scores did not include claims or renewal questions.)
Insure.com's optimum Insurance corporations customer satisfaction tool contains uncut the swarm and rankings, plus customer comments, A.M. Best financial strength ratings and information on peculiar coverage options available from auto insurers, cognate as accident redemption again usage-based insurance.
'What we're seeing is that the installation scorers acquire well across the house. Their clientele are breezy reserve both charge further customer service,' said Amy Danise, editorial administrator of Insure.com. 'They posit fans, not just customers.'
Most people are 'completely' or 'somewhat' satisfied with the customer abetment from their insurance companies. However, this year life insurers discontinued below health insurers prominence customer satisfaction levels.
Here are percentages of customers saying they are 'completely' or 'somewhat' satisfied cache their insurers' customer service:
Auto insurance customers: 80 percent (2012 results: 80 percent).
dwelling insurance customers: 76 percent (2012 results: 73 percent).
Life insurance customers: 67 percent (2012 results: 63 percent).
Health insurance customers: 71 percent (2012 results: 61 percent).
'When i asked individuals who gave low ratings what their reason was, most often they verbal they couldn't earn an answer to a question or finished was no follow-up to the problem,' spoken Danise.
the auto insurance payment shopper
Price was cited through 42 percent survey respondents being the most cash factor monopoly auto insurance-buying decisions; 21 percent think customer assist is the infinitely important plug in. satisfaction with claims came in because of poll by much important, camouflage 15 percent. Knowing how many clientele would recommend the cart or how innumerable would renew their policies were each chosen being notably important by 11 percent.
'Smiles besides friendly words won't seal an insurer to its top of the rankings. Their customers also think to taction they're getting a good value since their money,' oral Danise.
Among customers who say they won't be renewing their auto or home insurance policies, price was the No. 1 reason.
amongst people who say they won't renew with their current car insurance company:
62 percent admit their charge is surpassingly high.
12 percent think far cry companies are better.
ten percent cite poor customer service.
9 percent have 'other' reasons.
8 percent concurrent to dissatisfaction with claims.
Don't bother reading the insurance policy
enumeration one's auto insurance idea doesn't necessarily go into to preferred satisfaction.
Among consumers who done car insurance claims juice the last three age and say they haven't read each of their auto policy, 61 percent were nonetheless 'completely satisfied' smuggle its claims plan. That's not too far apart from policyholders who made claims and also say they've point out whole-hog of their auto policy - 69 percent were 'completely satisfied' hush up their claims.
'Conventional wisdom suggests that being acquainted harbour its terms of your aim will help you avoid nasty surprises if you have a claim,' said Danise. 'But actual information earn not aid this theorem. people who haven't interpret a single tip-off of their policies are almost through happy hole up their claims as those who spent time reading their policies.'
its ideal insurance agent
When consumers were asked who they would hoist to reckon on as an insurance agent from a list of celebrities, Oprah Winfrey trumped its Donald:
Oprah Winfrey: 33 percent.
Donald Trump: 31 percent.
Barbara Walters: 17 percent.
Al Roker: 15 percent
Kim Kardashian: 5 percent.
'If Oprah's TV career ever fizzles tomboy could categorically drive a one's all of it being an insurance agent,' remarked Danise. 'Oprah listens.'
See the full article and customer satisfaction ratings at http://www.insure.com/best-insurance-companies.html.
the rankings
AUTO INSURANCE RANKINGS
(complete extraneous of 100.)
1. USAA - 96.0
2. Erie Insurance - 91.7
3. Auto-Owners Insurance - 88.1
4. MetLife - 86.4
5. country Insurance - 85.9
six. American central - 85.1
7. Nationwide - 83.8
8. AAA - 82.5
9. State Farm - 82.3
ten. Allstate - 81.6
11. GEICO - 81.4
12. GMAC Insurance - 81.4
13. Mercury General - 80.3
14. its Hartford - 80.2
15. Progressive - 79.8
16. Farmers - 79.3
17. Esurance - 78.6
18. autonomy Mutual - 77.9
19. 21st Century - 75.7
20. Travelers - 73.6
HOME INSURANCE RANKINGS
(Score out of 100.)
1. USAA - 96.0
2. Amica mutual - 90.4
three. Country Insurance - 90.2
4. Auto-Owners Insurance - 87.9
5. Erie Insurance - 87.1
6. American homey - 85.8
7. State Farm - 84.8
8. Allstate - 84.7
9. Chubb - 84.4
10. MetLife - 83.4
11. Fireman's Fund - 83.1
12. its Hanover Insurance - 83.0
13. Farmers - 82.0
14. AAA - 81.7
15. Nationwide - 81.0
16. liberty mutual - 79.6
17. the Hartford - 77.9
18. Travelers - 77.5
19. universal bucks & misadventure - 75.6
20. Citizens Property Insurance - 72.9
HEALTH INSURANCE RANKINGS
(gain out of 100.)
1. emperor Permanente - 83.6
2. BCBS of Illinois - 83.3
3. Humana - 83.1
4. Health collar - 81.2
five. BCBS of Florida - 81.0
6. BCBS of Michigan - 80.9
7. framework BCBS of afresh jersey - 80.8
8. Assurant - 79.8
nine. BCBS of Massachusetts - 79.8
10. prayer BCBS - 79.8
11. Regence BCBS - 79.6
12. Aetna - 79.6
13. Highmark BCBS- 79.3
14. CareFirst BCBS - 79.2
15. autonomy BCBS - 78.8
16. glum Shield of California - 78.4
17. BCBS of North Carolina - 77.5
18. UnitedHealthcare - 77.2
19. CIGNA - 76.0
20. Coventry Health work - 75.3
LIFE INSURANCE RANKINGS
(Score exterior of 100.)
1. American General - 83.2
2. Jackson native - 80.6
3. Allstate - 80.5
four. Northwestern Mutual - 78.7
5. ING - 78.4
6. afresh York stunt - 77.6
7. Prudential Financial - 76.5
8. Transamerica - 76.3
9. AXA Equitable - 76.2
10. MetLife - 76.0
11. Aviva - 75.5
12. Hartford work - 75.4
13. Massachusetts Mutual - 74.5
14. Great-West Life - 73.5
15. Ameriprise Financial - 73.2
16. pacific Life - 72.2
17. Principal - 71.5
18. TIAA-CREF - 70.8
19. John Hancock - 70.0
20. Lincoln National - 68.2
Methodology
Insure.com conducted surveys of more than 5,600 insurance customers national between september also november 2012 for customer consolation ratings again reviews. The inquire into was not motivate to the general public on its Insure.com website. We collected ratings for auto, home, health again hoopla insurance carriers. Consumers answered questions about their levels of satisfaction take cover their insurers, and each answer was reserved a point value.
A.M. terrific ratings and written customer comments were not endowed in the scores.
We collected data for 20 large companies by hawk share in each category, thence not integral companies are represented prominence the speculate. The corporations owing to which we gathered data were afterwards ranked. its top three companies in any category earned Insure.com's 'People's choice Award.'
About Insure.com
Insure.com is a comprehensive resource of consumer insurance data and data. The website facilities articles, news and utensils on auto, home, health and stunt insurance topics; occupation insurance quotes; besides car insurance alike kit. Consumers reckon on entrance to free car insurance quotes and guidance upon arbitration the right insurance policy, saving money and elucidate claims difficulties. Insure.com is owned and operated through QuinStreet, Inc. (NASDAQ: QNST), exclusive of its largest Internet marketing and media companies ascendancy the creation. QuinStreet is committed to providing consumers further businesses with its information they need to research, find also select the products, services and brands that unparalleled stockpile their needs.
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